Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. Bad Kitty is not responsible for these additional charges.

Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs Policies vary from country to country, please contact your local customs office for further information. Please be advised that customs clearance procedures are required and can cause delays beyond our original delivery estimates.

Yes, you can! Once you have selected the amount of the Gift Card you would like, check the box below to Send Gift Card to Friend. It will then ask you for your friends name, email address and let you write a personal message. Upon checkout a separate email will be sent to your friend with the gift card code.

Yes, we do! Bad Kitty allows you to purchase a gift card for yourself or your friends. Choose from $25, $50, & $100 amounts and email them instantly to your friends.

To check the balance on a Bad Kitty Gift Card login to My Account and select Gift Card. Here you will see all the transaction history for your Gift Card. 

If you would like to exchange an item you will still need to request a Return Authorization.

Please make sure to include the Model Number of the item that you would like to return AND the Model Number of the item you would like to exchange it for.

Once we have received your return we will then ship out the exchange.

• $5.00 Domestic reshipment fee
• $13.50 International reshipment fee

If you would like to return an approved item, you must Contact Us within 10 days of your purchase or within 3 days of delivery 

Please make sure to include the following information.

• Your Full Name
• Your Order Number
• Model Number of the Item you wish to Return
• Reason for Return

At that time, we will review the information and inform you if a Return Authorization can be provided. If your return is authorized you will receive a RA document via email. that MUST be included in your return package.

Ok, so you get why we can’t take it back right? Health Codes! We can not accept returns for items including but not limited to panties/thongs, corsets, costumes, shorts, skirts, apparel sets with G-String or Thongs, Rompers, Swimwear or any clothing with any sign of wear. Basically anything that comes in contact or is purchased to cover the Whoo Hoo… is a NO NO!

Additional Final Sale items:
• Make Up or Body Art
• Accessories
• Swim Wear
• Corsets
• Leg Warmers & Hosiery
• Hoods & Coats
• Costumes
• Gowns
• Other Seasonal Items
• Shoes *You may only return shoes if they are defective from the manufacturer

View our Returns Page for more information.