Ok, so you get why we can’t take it back right? Health Codes! We can not accept returns for items including but not limited to panties/thongs, corsets, costumes, shorts, skirts, apparel sets with G-String or Thongs, Rompers, Swimwear or any clothing with any sign of wear. Basically anything that comes in contact or is purchased to cover the Whoo Hoo… is a NO NO!
If the item that you would like to return is not listed above, you may request a Return Authorization within 10 days of your order or within 3 days of delivery via email to info @ badkitty.com.
In order for a return to be accepted by Bad Kitty, the garments must be unworn, unlaundered, unaltered, with no signs of wear (deodorant) or smell and in its original packaging with the original tags attached. Any garment that is returned that does not meet these requirements will be refused or a 15% restocking fee will apply.
If the garment(s) meet the guidelines provided by Bad Kitty, place the item(s) in the packaging in which it arrived. If you do not have the original packaging, place the item in a sturdy box to prevent damage while in transit. We are not responsible for damage to products in transit back to us. To ensure the package arrives back to us safely and that you are credited, please use a pre-paid, insured and trackable carrier such as UPS, FedEx or Certified Mail.
Once we have received & approved the package, you will be notified via email and the funds will be credited back to the same card that was used for your purchase or you will be provided with Store Credit, this process will be completed by Bad Kitty within 12 business days. Shipping and Handling charges are not refundable and you are responsible for the return shipping fees. Your return must be received within 14 days of the receipt of return authorization. Please note that Bad Kitty may refuse any return if it does not meet the return guidelines. All Specials and Closeouts are final sale items.
Items that are sent back to Bad Kitty without a RA# will be refused and “Returned to Sender”.
• Make Up or Body Art • Accessories • Swim Wear/Bikinis/Monokinis • Corsets • ALL Grip Aids , Powders, Chalks and Liquids
• Leg Warmers & Hosiery • DVDs • Hoods & Coats • Costumes • Gowns • Other Seasonal Items • Limited Edition PoleFit® • Limited Edition PoleFit® Packages • Discontinued PoleFit®
• Shoes *You may only return shoes if they are defective from the manufacturer
If you would like to exchange an item you will still need to request a Return Authorization within the time frame stated above. Once we have received your return we will then ship out the exchange.
$5.00 Domestic reshipment fee
$13.50 International reshipment fee